Patient Satisfaction

Questions or Concerns?

The Mission of OSF Health Care is "to serve persons with the greatest care and love in a community that celebrates the gift of life." To fulfill that Mission, OSF Saint Joseph Medical Center strives to provide high quality healthcare to all who enter its doors. The Sisters, Administration and Staff of OSF St. Joseph Medical Center are dedicated to practices that improve patient safety and ensure that our patients receive the very best care.

Patients, family members, and visitors at OSF St. Joseph Medical Center are encouraged to express their views about hospital services. While you are a patient at OSF St. Joseph Medical Center, please express any concerns you may have to the staff that are taking care of you. Ask to speak to a supervisor, manager or the Patient Representative if you feel that your questions have not been answered or if you still have concerns.

If you have questions or concerns related to your hospital experience after you have received care or discharged, please contact the Patient Representative.

The Patient Representative can be contacted at:

OSF St. Joseph Medical Center
2200 E. Washington Street
Bloomington, IL 61701
Phone: (309) 665-5790
Click Here for Email

OSF St. Joseph Medical Center will endeavor to answer your questions or resolve any of your concerns in a satisfactory manner. We look forward to continuing to meet your healthcare needs with high quality services in a safe environment.

Patient Satisfaction and Service Quality

OSF St. Joseph Medical Center welcomes feedback from our patients and their loved ones. Patients have the opportunity to complete patient satisfaction surveys developed by Press Ganey Associates, Inc., the healthcare industry's leading independent vendor of satisfaction measurement services. The firm annually processes nearly 8 million completed surveys in all 50 states and serves 40 percent of all hospitals with more than 100 beds.

Hospital and emergency room patients are sent a Press Ganey satisfaction survey after discharge. Results are tabulated and tracked monthly, quarterly and annually for each department and for the hospital as a whole. In addition to our own scores, our results are compared to national averages so we know how OSF St. Joseph compares to medical centers throughout the country.

OSF St. Joseph Medical Center's percentile rankings* for patient satisfaction for the third quarter of 2009, between July 1st and September 30th, as compared with nearly 1,000 hospitals nationwide is as follows:
 

                 *Source: Press Ganey Associates

OSF St. Joseph Medical Center has been at the 96th percentile or above for inpatient satisfaction since January of 2008, or the past seven quarters.

Our goal is to improve our service everyday and to uphold the Mission of The Sisters of the Third Order of St. Francis "to serve persons with the greatest care and love".